We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.
Equipment:
Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore. Specialized-branded equipment includes apparel, components, and gear.
This means Specialized-branded equipment purchased in our webstore can be returned to us one time for any reason and in any condition within 30 days of receipt of the order and one-time exchanged for a different size and/or color of the same item, it can be accommodated subject to availability and provided the desired item in the same price as the original item.
Bikes:
If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate an exchange for a different size or color, if available, please contact our Customer Service Department at +961 1 398 442 or BGshop@bikegeneration-me.com. Our Customer Service Team will let you know the details on how to return and exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received when purchased.
To initiate a return/ exchange, please contact our Customer Service Department at +961 1 398 442 or BGshop@bikegeneration-me.com
