Frequently Asked Questions
Last Updated on May 23, 2023
Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes.
If you have placed an order that needs to be cancelled, send us an email to BGshop@bikegeneration-me.com or give us a call on +961 01 398 442/ +961 76 316 562 with your order number received upon ordering.
We will do what we can to accommodate your request and reply accordingly.
With our home delivery service, order purchased will be dispatched to a participating local carrier company which will deliver your order to your door in 3 days for Beirut area and in 5 Days for outside Beirut regions.
We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes.
Check the Return & Exchange Policy page for more details.
To initiate a return/ exchange, please contact our Customer Service Department at +961 1 398 442 or BGshop@bikegeneration-me.com
At Bike Generation, our first guiding principle is that “The Rider is the Boss.” Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we’re pleased to offer one of the industry’s most generous and rider-friendly warranty policies. It’s simple, too:
- We offer a 2 year warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.
- Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. Turbo batteries have a warranty for 2 years or 300 charge cycles—whichever comes first.